GET THE THIRD YEAR OF WARRANTY
How to activate the Extended Guarantee
We want to give you an additional year of guarantee on your product, ensuring you a tailored service for an even longer time: 3 years of guarantee on all of our products from the online catalog, purchased at a Burato store, an authorized dealer or in our online shop.
To activate the guarantee extension, carefully fill in all the data in the form you find above, making sure to enter the correct product code.
Find the product code in the Standard Guarantee card, issued by the store at the time of purchase, or in the order email or order package (if you made the purchase in the online shop).
Burato announces that the Standard jewellery guarantee is valid for two years (24 months) from the date of purchase, to which a further year (12 months) will be added in case of activation of the Guarantee Extension.
In order to take advantage of the Guarantee service, an appropriate use of your Burato products is recommended.
Defects or damage caused by improper use, as well as loss and theft, modifications or replacements made with non-original parts and accessories and unauthorized third party work are excluded.
The use of products or cleaning methods not specifically suitable for the jewel is considered improper treatment, as indicated in the section dedicated to the maintenance of the jewel as the aforementioned could alter or damage them with chemicals.
We invite you to consult the terms and conditions of the Standard Guarantee issued for each Burato product.
If you have purchased a product and intend to take advantage of its guarantee, you can do so by taking the item to one of the Burato stores or authorized retailers for repair or replacement. Make sure to bring the Standard Guarantee document issued at the time of purchase, and if you have purchased a Guarantee Extension, bring the document certifying this Extension as well.
You can also contact Burato customer service via email at info@buratogioielli.com or by telephone at (+39) 0438 1914680 to receive all the information on how to use the guarantee by shipping the product.
Requirements to apply for extended guarantee
All purchased products are covered by a Standard Guarantee, with a validity for two years (24 months) from the date of purchase of the object.
Burato gives you the possibility, free of charge, to extend the standard guarantee period by one year (12 months). To activate the Guarantee Extension, which is added to the 24-month Standard Guarantee, it is necessary to fill in the appropriate form on this page, activating its validity no later than fifteen (15) days after the date of purchase.
The warranty extension can only be applied to Burato jewelry purchased in one of the Burato stores, authorized retailers or in the online shop.
Once the form has been completed, Burato e-commerce department will receive a document containing all the recorded data and the confirmation of activation and will forward it to the email address indicated in the form. This has to be kept in order for you to use our Guarantee Extension.
Shipping costs are divided equally between the Customer and Burato if the origin and destination of the item are within Italian territory. The Customer will cover the first shipment, while Burato will handle the delivery to the Customer. However, if the shipment is being made abroad, the Customer will be responsible for all shipping costs.
Extend your Warranty
More than 15 days have passed since the purchase date.
Please select a valid purchase date. Future dates are not allowed.
Burato jewels are the key to expressing your uniqueness,
creating a world in which aesthetics have a soul.
